Help centre

Admin

Admin: Billing

Manage payment details, start or cancel a subscription, and see the status the payment provider reports.

Buttons

Billing is owner-only. Subscription status is always taken from the payment provider, so a lapsed payment restricts the console until it is resolved. Organisations on invoiced or exempt terms see a note instead of the self-serve controls.

ControlWhat it does
Manage payment detailsButtonOpens the secure customer portal to change card, address, VAT number and download invoices.
Subscribe: Single portalButtonStarts checkout for the named plan when no subscription exists. The label names the plan chosen above.
Start a new subscriptionButtonShown after a cancellation. Starts a fresh checkout.
Switch to …ButtonChanges plan; the same rules as on the Plan tab apply.
Cancel paymentButtonCancels at the end of the current period. Access continues until then.